Fenizo MLM Software

Refund Policy

At Integrated MLM Software, we prioritise transparency and long-term partnership. The commitments below explain how we onboard projects, when refunds apply, and the ongoing care you receive after launch.

Last updated: October 24, 2025 Complimentary success support: 6 months Average support response: within 1 business day

Upfront clarity

Every project begins with a scope document, cost breakdown, and milestone calendar so you always know what will be delivered.

Hands-on evaluation

A guided demo trial lets you experience the platform, validate your flows, and request refinements before you commit.

Sustained partnership

Dedicated experts stay with you post go-live, aligning on adoption, change requests, and performance tracking.

How we engage

Here is an overview of our refund policy and the checkpoints we follow on every implementation.

  1. Discovery and proposal sign-off

    After mapping your requirements, we share a detailed invoice covering scope, cost, and delivery schedule. Work starts once you approve the plan and milestone structure.

  2. Kick-off and build

    With the initial payment confirmed, our implementation specialists execute the agreed roadmap, keeping you informed with progress touchpoints.

  3. Demo-led validation

    Because the platform is delivered digitally, we provide a guided demo to evaluate workflows, data structures, and network logic before final handover.

  4. Refund window and eligibility

    Once access credentials or deliverables are shared, refunds are no longer issued. This applies to all milestone payments, customisation fees, and implementation retainers.

Support you can rely on

  • Comprehensive technical support is available from the first onboarding call to resolve questions quickly.
  • After go-live, you receive six months of complimentary success management to stabilise operations and plan enhancements.
  • Change requests are reviewed against the agreed scope so we can advise the right upgrade path without unexpected costs.
  • Our support desk routes all tickets through a documented SLA to maintain consistent response and resolution times.

Quick clarifications

Can I try the software before committing?

Yes. Every engagement includes a no-cost demo environment so your stakeholders can validate journeys, reporting, and compensation logic.

What happens if my requirements change mid-project?

We log variations, share the effort estimate, and agree on how the change impacts milestones before implementing it.

How do I raise a concern?

Reach us via the support desk or your success manager. Escalations are acknowledged within one business day with a documented action plan.