Transparent collection
Know exactly what information we gather, why we need it, and how long we store it.
Privacy Policy
This Privacy Policy outlines how Fenizo / Integrated MLM Software collects, uses, stores, and protects personal data across our platforms and services.
Security by design
Discover the safeguards, audits, and controls that protect your organisation and members.
Your privacy rights
Understand the permissions granted to you, your distributors, and your customers under global privacy laws.
Who We Are
“Company”, “we”, “us” refers to Fenizo / Integrated MLM Software, provider of MLM software, customisation, and related services.
Information We Collect
- Account and contact data: name, email, phone, company, address.
- Transactional data: orders, invoices, and payment status (full card data is never stored).
- Usage and device data: IP, browser, pages viewed, session logs, and crash diagnostics.
- Content you provide: tickets, forms, and files required for implementation or support.
How We Use Information
- Provide and maintain our software and services.
- Configure implementations and deliver agreed features.
- Process payments, invoicing, and accounting.
- Respond to support requests and improve performance and security.
- Send service notices, updates, and legally required communications.
- Send marketing or demo material where consent applies (opt-out available).
Legal Bases (GDPR)
We rely on contract performance, legitimate interests (service improvement, security, fraud prevention), legal obligations, and consent where required.
Cookies & Tracking
We use essential cookies to operate the site and optional analytics/advertising cookies. You can control cookies via the banner and your browser settings.
Analytics & Third Parties
We may use analytics, error monitoring, payment gateways, email/SMS providers, hosting/CDN, and KYC/verification partners. These providers process data under their own terms and privacy policies.
Payments
Payments are handled by third-party gateways (e.g., Flutterwave, Paystack, Razorpay, Stripe). We receive tokens or payment status; full card details are not stored on our servers.
Data Retention
We retain data for as long as necessary to provide services, meet legal and accounting obligations, resolve disputes, and enforce agreements.
Sharing & Transfers
We share data with trusted processors, corporate affiliates, and when required by law. International transfers use safeguards such as Standard Contractual Clauses, where applicable.
Security
We apply reasonable administrative, technical, and organisational measures to protect personal data. No method of transmission or storage is 100% secure.
Your Rights
- Access, correction, deletion, restriction, and portability (subject to law).
- Object to processing based on legitimate interests and withdraw consent at any time.
- Lodge a complaint with a supervisory authority where applicable.
Your Choices
- Manage cookies via the consent banner and browser settings.
- Unsubscribe from marketing using the link in emails or by contacting support.
- Update account information through your admin panel or a support ticket.
Children’s Privacy
Our services are not directed to children under the age required by local law, and we do not knowingly collect data from such children.
Links to Other Sites
Our websites may contain links to third-party sites. Their privacy practises are governed by their own policies.
Changes to This Policy
We may update this privacy policy from time to time. Continued use of the services after updates constitutes acceptance of the revised policy.
Contact Us
Questions or requests regarding privacy can be sent via our contact page.