Clear expectations
Understand the scope, licensing, and deliverables defined for your deployment before the project kicks off.
Terms & Conditions
These Terms & Conditions govern the use of Fenizo / Integrated MLM Software products, implementations, and services. Please review them carefully before onboarding your business.
Shared responsibility
Learn how we protect data, maintain confidentiality, and the obligations your team accepts in return.
Built-in compliance
Stay aligned with payment, privacy, and network regulations through responsible use of the platform.
Acceptance of Terms
By purchasing, subscribing to, or using our software or services, you acknowledge that you have read, understood, and agree to these Terms. If you do not agree, you must not use our services.
Definitions
“Company”, “we”, “us” refers to Fenizo / Integrated MLM Software. “Client”, “you” refers to the individual or entity using our services. “Services” include our software, customisations, implementation, hosting, and support.
Scope of Services
We provide MLM software solutions, configuration, integrations, custom modules, and related implementation as agreed in your order, proposal, or invoice.
Licensing & Permitted Use
- Licences are non-exclusive, non-transferable, and limited to the agreed domain(s) or environment(s).
- You shall not reverse engineer, resell, sublicense, or redistribute without prior written consent.
Deliverables & Timelines
Delivery schedules are estimates and depend on timely inputs, approvals, and third-party dependencies provided by the Client.
Fees & Payments
- All fees are payable as per invoice terms. Taxes, payment gateway fees, and bank charges are borne by the Client.
- Work may pause for overdue invoices. Late payments may incur charges as permitted by law.
Refunds
Our refund terms are defined in our Refund Policy. By engaging our services, you agree to those terms.
Support & Maintenance
- We provide technical support as per your plan or as specified in the invoice (e.g., complimentary six-month support after go-live).
- Support excludes major feature changes, out-of-scope customisations, or third-party outages.
Customisations & Change Requests
Any change in scope is subject to feasibility, time, and additional cost approval through a revised quote or change order.
Intellectual Property
- Pre-existing IP, frameworks, libraries, and generic modules remain our property.
- Project-specific customisations delivered to you are licensed for your use as per Section 4.
Confidentiality
Both parties shall keep confidential information in strict confidence and use it only for fulfilling the engagement.
Data Protection & Security
- You are responsible for lawful data collection and providing accurate privacy notices to your users.
- We apply reasonable administrative, technical, and organisational measures to protect data within our control.
Compliance & Acceptable Use
You shall not use the services for unlawful, harmful, or deceptive activities. You are responsible for complying with regional regulations applicable to your business model.
Third-Party Services
Integrations such as payment gateways, KYC, SMS, hosting, or analytics are subject to third-party terms. We are not liable for their availability or changes.
Warranties & Disclaimers
Services are provided “as is” and “as available”. We disclaim implied warranties to the maximum extent permitted by law.
Limitation of Liability
To the maximum extent permitted by law, our aggregate liability will not exceed the total fees paid by you for the services giving rise to the claim in the six months preceding the claim.
Indemnity
You agree to indemnify and hold us harmless from claims arising out of your content, configurations, business rules, or unlawful use of the services.
Suspension & Termination
We may suspend or terminate services for material breach, illegal activity, or non-payment. Upon termination, your access may be disabled and outstanding fees remain due.
Governing Law & Dispute Resolution
These terms are governed by applicable laws of our operating jurisdiction. Disputes shall be resolved through good-faith negotiation, followed by arbitration or courts with proper venue.
Changes to Terms
We may update these terms from time to time. Continued use of the services after updates constitutes acceptance of the revised terms.
Contact Us
For questions regarding these terms, please contact our support team.